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Loading…Okola Consulting Limited (Company No. 16153467)
At Okola Consulting Limited, we aim to deliver exceptional service, clarity, and professionalism in every engagement. If you are dissatisfied with any aspect of our consulting services, we encourage you to inform us immediately so we can investigate and resolve your concerns promptly.
Contact your designated consulting lead via phone or email to discuss the issue informally. Many concerns can be resolved immediately through open conversation.
If the matter cannot be resolved informally, please submit your formal complaint in writing to queries@okola.co.uk detailing the nature of your concern, relevant dates, and your desired outcome.
We will acknowledge receipt of your complaint within 3 business days. A senior Director will investigate the facts and provide a full written response within 21 calendar days.
Where your matter involves services delivered by an external regulated partner (such as a partner solicitor or regulated immigration advisor referred by Okola), we will provide you with direct contact details for that partner's formal regulatory complaints handling procedure (e.g. SRA Legal Ombudsman or OISC/IAA Complaints Scheme).